FAQs

The measures we use are taken directly or adapted from frameworks recommended by leading organisations such as TAC & WHO. Certain measures may have licensing requirements.

You sure can! Reach out to our team to discuss any custom requirements.

No – if you are using a patient management system that we are integrated with, surveys will automatically be sent out when an initial appointment is created for patients. Alternatively, you can manually issue surveys by entering a few pieces of patient contact information.

Surveys can be sent via Email or SMS. Emails are free. SMS (one SMS = 160 characters) cost 10c each. Survey reminders can be sent as well.

This depends on how many questions are included. On average, we see  2 – 4 minute completion time for baseline forms.

This depends on whether patients are given a heads-up about the survey and why it is important. Completion rates can reach as high as 80-90% if practitioners encourage patients to complete them.

You will receive a weekly email alert summarising patient survey completions and those that require follow-up.

Thresholds for scores on each measure are set by the clinic. This is because clinics may vary in the types of conditions that they treat.

No – data insights are only meant to serve as decision support and do not replace clinical expertise.

We will be enabling PDF and CSV exports shortly – stay tuned!

We use Microsoft’s cloud-based system to host our platform and our databases are secured with end-to-end encryption. Our data collection and usage policies adhere to the Australian Privacy Act

Please use the Help feature in the QuantCare platform to submit a request or email us at info(at)quantcare.io