QuantCare PREMs
Know how every patient feels about their care
QuantCare sends experience surveys automatically post-appointment. Capture patient experience, satisfaction and Net Promoter Score (NPS), so you hear concerns early and know exactly where to improve.
Overview
Patient experience you can measure, compare and act on
Adhoc surveys leave clinics with patchy data, no way to compare practitioners or sites, and unhappy patients heard too late or in a public review. QuantCare makes feedback continuous so you can act proactively.
82%
Up to 82% survey completion rate
9.3
Average NPS score (out of 10) across all clinics
Feature
Automated surveys after every eligible appointment
Surveys go out automatically after appointments via your practice management system. Combine validated patient-reported experience measures with satisfaction, NPS and free-text questions. Control how often patients are asked.
Feature
Experience dashboards for your leadership team
See experience, satisfaction and NPS by practitioner, site and patient cohort. Learn which aspects of care patients rate highly, and which need work. View your best-performing practitioners and locations at a glance.
Feature
Hear concerns early, while you can still address them
Management and admin receive email alerts with satisfaction scores and patient comments, so critical feedback reaches the right person within days. Follow-up personally and resolve concerns before they escalate.
Feature
Every comment, and the themes behind them
Read all verbatim feedback in one place. Filter by practitioner, site, or date. Spot recurring themes, share feedback with practitioners, and make service changes based on what patients actually say.
More reasons clinics choose QuantCare
Evidence for funders and advocacy
Aggregate experience data to present to funders, management, and partners.
Experience, satisfaction and NPS together
Validated PREMs alongside satisfaction and NPS questions, in one short survey.
Feedback practitioners can use
Individual reporting that shows each practitioner how patients experience their care.
Your brand, not ours
Questionnaires go out with your clinic’s logo, practitioner name, location visited & more.
Results delivered straight to you
A regular snapshot of completion rates, outcomes, & more, sent straight to your email inbox.
Secure and Australian-hosted
Patient data is stored on secure cloud servers in Australia.
QuantCare Integrations
We work with the systems you already use.
You already care about outcomes - now measure & act on them at scale.
See how QuantCare can help you collect better data, understand what it means and improve the care you deliver